| Q1: Am I eligible for the CoverAmerica-Gold? The CoverAmerica-Gold plan is available to B1/B2 visa holders, non-immigrant visa holders, and travelers entering the United States under the Visa Waiver Program who reside outside the U.S. It is not available for US citizens, US Green Card Holders or long term visa holders, who stay in the USA permanently, and pay taxes in the USA. It is also not available to the residents of the following countries: Not available if Home Country/Country of Residences are: Botswana, Cuba, Gambia, Ghana, Iran, Kosovo, Niger, Nigeria, North Korea, Puerto Rico, Sierra Leone, Syria, U.S. Virgin Islands, United States & Venezuela. It also covers for incidental trips from USA to Canada, Mexico, Bahamas, South America & North America. The plan is available for a minimum of 5 days and a maximum of 365 days. |
| Q2: Are pre-existing conditions covered by the CoverAmerica-Gold plan? Pre-existing conditions are typically not covered by travel insurance. However, the CoverAmerica-Gold plan covers acute onset of pre-existing conditions for those up to 79 years old, starting 7 days after coverage begins. Coverage amounts vary by age. This benefit does not include coverage for known, scheduled, required, or expected medical care, drugs or treatments existent or necessary prior to arrival in the United States and prior to the effective date of coverage. Acute onset means a sudden, unexpected recurrence that requires urgent care and happens after the policy starts. Treatment must be sought within 24 hours. Ongoing or congenital conditions and changes in treatment 30 days prior are not covered. Coverage is unavailable for those over age 79. Please review the Description of Coverage for more details. |
| Q3: Is acute onset covered with CoverAmerica-Gold plan? CoverAmerica-Gold includes acute onset of a pre-existing condition up to the policy maximum for ages 69 and below. For individuals aged 70-79 years old, coverage is available up to $30,000 per policy period. Please Note: Chronic conditions are not considered acute. |
| Q4: Which doctor or hospital can I go to with my CoverAmerica-Gold plan? You can visit any doctor or hospital of your choice. However, it is recommended to go within the PPO network for CoverAmerica-Gold. You can search for doctors or hospitals on this Provider Directory. |
| Q5: Does CoverAmerica-Gold offer any border entry benefit? Yes, Border Entry Protection coverage is a unique feature of the CoverAmerica-Gold plan. It is available for people traveling to the USA on a B1 or B2 or tourism visa. For some reason, if the entry to the USA is denied at immigration, the insurance would cover up to $750 for one common carrier exchange fee, back to the insured person’s home country. Please review the policy documents for more benefit details and conditions. |
| Q6: Is there any cardiac coverage with CoverAmerica-Gold? CoverAmerica-Gold includes cardiac coverage for angina, heart attacks, and stroke up to $36,000 for individuals under 69 years old with no cardiac pre-existing conditions. |
| Q7: How do I file a claim on my CoverAmerica-Gold policy? Please refer to the following article concerning the CoverAmerica-Gold claim process: Visitor Insurance Claim Process |
| Q8: How much does CoverAmerica-Gold cost? The cost of CoverAmerica-Gold varies based on several qualifying criteria, such as the traveler's age, duration or length of trip, selected coverage benefit limits, and additional coverage options (riders). Typically, it can cost about $6 a day for a person 50 years of age, when selecting coverage area or destination of travel as the USA. |
| Q9: Why CoverAmerica-Gold is unique, and best among all other similar policies? A typical travel medical insurance policy will cover medical emergencies, but the best policy would also offer comprehensive coverage for COVID-19. This means the insurance company will not only assist if you get sick but also reimburse you for delays, quarantines (enforced stays), or missed departures (missed connection). CoverAmerica-Gold provides all this and more. It is a true international travel medical insurance policy, offering much more than just basic COVID-19 coverage—it is a true Gold standard. |
| Q10: How do I use this CoverAmerica-Gold plan? Please refer to the following article about the policy usage for CoverAmerica-Gold: How to use Visitor Insurance? |
| Q11: Can I extend the CoverAmerica-Gold plan, if I plan to stay longer? Yes, the CoverAmerica-Gold can be extended if a request is submitted before the expiration date. It is recommended to extend the plan at least two days before the policy expires. There is no admin fee for extension, and can be extended for up to a maximum of 365 days. |
| Q12: Can I cancel the CoverAmerica-Gold plan, if I plan to go back earlier? Yes, you can cancel and get a refund for the CoverAmerica-Gold plan, if you need to go back earlier than planned. The following rules apply: 1) You will receive a full refund if you cancel the policy before the policy start date. 2) After the start date, you may receive a pro-rated refund for the number of days remaining on the policy. 3) If there is any claim on file, there is no refund. 4) Written request is required for any cancellation. |
| Q13: Can I cancel only one person from the CoverAmerica-Gold policy? You cannot remove one person from the CoverAmerica-Gold policy if other travelers are included. We recommend letting the current policy lapse with all travelers or canceling and repurchasing for the remaining travelers as per the policy terms. |
| Q14: What information do I need to buy CoverAmerica-Gold? In order to apply for CoverAmerica-Gold, you will need full name(s), coverage duration, date(s) of birth, home country address, and a valid credit card. |
| Q15: When will I receive my CoverAmerica-Gold ID card? An email confirmation will be sent after purchase. The email will include links and instructions on how to access and print out your CoverAmerica-Gold ID card. |
| Q16: Does CoverAmerica-Gold cover the Influzena (flu) Vaccination? The Influenza (flu) Vaccination benefit will allow an insured person the ability to get a one-time flu vaccination up to $50. The benefit is only available in the United States and has a $25 deductible. Treatment and services are subject to the terms and conditions of the certificate. Please review the policy certificate for limits and exclusions. Description of Coverage |
| Q17: If I travel to multiple countries, will CoverAmerica-Gold cover me? CoverAmerica-Gold will provide coverage in all eligible countries, except your Home Country and any restricted countries listed in the policy. Coverage is valid only within the policy dates. Note: If any part of your trip includes the United States, please select it as your destination country. |
| Q18: Does CoverAmerica-Gold cover coronavirus? CoverAmerica-Gold can cover for COVID-19 and will be treated the same as any other eligible medical condition so long as the virus is contracted after the policy effective date and you have departed from the country of residence. For more in-depth information regarding the impact of the coronavirus on travel insurance, please go to our information hub. |
| Q19: Can I purchase CoverAmerica-Gold after I arrive at my destination? Yes, you may purchase CoverAmerica-Gold even after the traveler has entered their destination country. Eligible benefits and coverage will begin after the policy's effective start date. |
| Q20: When purchasing CoverAmerica-Gold, can I pay monthly or do I need to make the full payment upfront? Automatic monthly payment options are not available for CoverAmerica-Gold. You can log into your account to submit a request to extend or renew your coverage each month before the policy expires. There are no additional fees applied when extending the policy. |
| Q21: Is there a waiting period for coverage to begin on my CoverAmerica-Gold plan? CoverAmerica-Gold coverage begins on the selected date once the policyholder leaves their home country and only covers conditions occurring after this date. |
| Q22: Why do my CoverAmerica-Gold policy documents only list one destination country? Only the primary destination will be listed on the CoverAmerica-Gold policy documents, but all eligible countries will still be covered during the policy period. |
| Q23: When does my coverage start and end on my CoverAmerica-Gold travel medical insurance plan? CoverAmerica-Gold starts coverage on the date of departure (12:01 am EST) and once the traveler leaves their home country. Coverage applies if the initial destination country is the United States, and includes any subsequent travel to or within any of Canada, Mexico, Central America, Caribbean Islands, or South America as long the policy is active. Coverage ends immediately upon re-entry into the home country and at 12:01 am EST on the last coverage date. |
| Q24: Will my CoverAmerica-Gold plan be extended /renewed automatically? The CoverAmerica-Gold plan does not extend or renew automatically. You can log into your account to submit a request to extend or renew your coverage before the policy expires. There are no additional fees applied when extending the policy. |
| Q25: Who qualifies for the CoverAmerica-Gold preferred rate, and when is the rate applied? Anyone who has purchased a CoverAmerica-Gold policy on or after April 1, 2020 may qualify for the preferred rate. To be eligible, the insured's first name, middle name (if applicable), last name, and date of birth must exactly match the information used on the previously purchased CoverAmerica-Gold policy. The preferred rate, which is approximately 5% lower than the standard rate, is automatically applied during checkout for eligible returning customers. |
| Q26: How does the CoverAmerica-Gold Public Emergency Health Screening (COVID-19 Test) work? The CoverAmerica-Gold Public Emergency Health Screening benefit will allow an insured person who has 30 days or more of coverage the ability to get a one-time screening up to $150. A screening that results in a positive test during a travel warning of any kind in the destination country will not grant coverage for treatment and services. This benefit is ONLY for a public health emergency screening. Treatment and services are subject to the terms and conditions of the certificate. Please sign in to your account to view your plan specific documents for any limits or exclusions. |
| Q27: Does the CoverAmerica-Gold plan provide quarantine coverage? The CoverAmerica-Gold plan does offer a daily quarantine indemnity benefit. The quarantine indemnity benefit can provide a policyholder a fixed monetary amount to cover additional expenses while ordered to quarantine. Please review the policy documents for limits and exclusions. |
| Q28: If I was a spouse or dependent on a CoverAmerica-Gold plan, will I be eligible for the preferred rate if I purchase the plan again as the primary traveler? Only the primary traveler on the original CoverAmerica-Gold policy will be eligible for the preferred rate. The spouse and/or dependent will not receive the lower rate if they purchase the plan as the primary applicant for coverage when traveling back to the U.S.
However, after purchasing CoverAmerica-Gold as the primary traveler, the spouse or dependent would be eligible for the preferred rate each time they purchase the plan for coverage in the U.S. |
| Q29: Is the CoverAmerica-Gold's preferred rate valid on extensions and renewals? If the CoverAmerica-Gold preferred rate was applied during the original purchase of the policy then extensions and renewals on that same policy will receive the preferred rate. |
| Q30: What's the Rx Discount Card that comes with the CoverAmerica-Gold plan? This is a discount savings program available to certificate holders of the CoverAmerica-Gold plan. This program allows card members to purchase prescriptions at one of over 35,000 participating pharmacies in the U.S. and receive the lower of 1) Universal Rx contract price or 2) the pharmacy regular retail price. This discount program is not insurance coverage. It is purely a discount program to purchasers of the CoverAmerica-Gold plan. Use of the discount card does not guarantee that prescribed medication is covered under the insurance benefit plan. Retrieve your Rx Discount card on imglobal.com: Get Rx Discount Card |
| Q31: Why do corrections take 3-5 business days for my CoverAmerica-Gold policy? The insurance provider recommends submitting correction requests in writing, as your CoverAmerica-Gold policy is a legally enforceable document. Once received, we forward the request to the provider, who will process requests in the order they are received. It typically take 3-5 business days, for the correction to be completed. To avoid errors and corrections, please double-check your application before purchasing. |
| Q32: What is CoverAmerica-Gold's Adventure Sports Coverage? Adventure Sports:The Adventure Sports Rider offered in the CoverAmerica-Gold plan is available for travelers up to the age of 65 and must be purchased at the time of application. The rider is designed to cover a policyholder while participating in the following activities if the activity is solely for leisure, recreation or entertainment purposes:abseiling, BMX; bobsledding; bungee jumping; canyoning; caving; hot air ballooning; jungle zip lining; parachuting; paragliding; parascending; rappelling; skydiving; spelunking; wildlife safaris; and windsurfing.
All such activities must be carried out in strict accordance with the rules, regulations and guidelines of the applicable Governing Body or Authority of each such activity. PLEASE NOTE: Certain sports activities are never covered, regardless of whether or not you purchase the Adventure Sports Rider. Please see exclusion 8 in the exclusions page. Please note this is only a summary of Adventure Sports and exclusions. For additional information, please refer to the Certificate of Insurance. |
| Q33: What is CoverAmerica-Gold's Telehealth Rider and what does it cover? CoverAmerica-Gold's telehealth rider is an optional benefit that provides 24/7 access to U.S. board-certified doctors and pediatricians for diagnosis, treatment, and prescriptions for new illnesses or injuries via phone or video. |
| Q34: What is CoverAmerica-Gold's Mobile Device Protection Rider and what does it cover? CoverAmerica-Gold's Mobile Device Protection Rider is an optional benefit that provides coverage for the repair or replacement of your cell phone if it is lost, stolen, or accidentally damaged during your trip. |
| Q35: My credit card expired how do I receive my refund for my CoverAmerica-Gold policy? If your original payment method for CoverAmerica-Gold is invalid, refunds will require a wire or ACH transfer. Please provide the account holder's full address, account type (checking/savings), and complete bank information for processing. |
| Q36: Where can I find answers to other questions I have? Learn more from informative articles at Visitor Insurance Information section. |