| Q1: Am I eligible for the Safe Travels USA Comprehensive plan? The Safe Travels USA Comprehensive plan is available for any non-US citizen or resident, including green card holders, visiting the USA for a short period of time. It is not available for US citizens, or long-term visa holders who pay taxes in the USA. |
| Q2: Are pre-existing conditions covered by the Safe Travels USA Comprehensive plan? Pre-existing conditions are not covered in the Safe Travels USA Comprehensive plan. However, it does cover for an acute onset of pre-existing conditions For age 15 days to 69 years, the plan pays up to the policy maximum chosen in the application. For age 70 to 79 years, the plan pays up to $35,000. For age 80 and above, the plan pays up to $20,000. For acute onset related to cardiac conditions, it covers up to $25,000 for age 69 and below and up to $15,000 for age 70 and above. It is up to the attending physician to determine if a particular medical situation is related to pre-existing condition or not, and also if it would be considered as an acute onset or not. Please check the Description of Coverage for more information about what is considered as acute onset of pre-existing condition. |
| Q3: What is an acute onset of pre-existing condition under Safe Travels USA Comprehensive? For the Safe Travels USA Comprehensive policy, an acute onset is a sudden unexpected outbreak or recurrence of a Pre-existing Condition which occurs spontaneously and without advance warning either in the form of Physician recommendations or symptoms, is of short duration. It has to be an acute medical condition that requires immediate medical attention. More conditions and restrictions apply. Please check the Description of Coverage to understand what is covered under acute onset of pre-existing condition. |
| Q4: Which doctor or hospital can I go to with Safe Travels USA Comprehensive? You can go to any doctor or hospital of your choice. If you would like, you can choose to go in the PPO network for Safe Travels USA Comprehensive, which is the United Healthcare PPO Network. You can search for doctors or hospitals in this Provider Directory. |
| Q5: Does Safe Travels USA Comprehensive cover for a well visit check up? The Well Doctor Visit benefit included in the Safe Travels USA Comprehensive plan will cover a single visit for a routine health examination, unrelated to pre-existing conditions, up to $125. |
| Q6: How do I file a claim for Safe Travels USA Comprehensive? Please refer to the following article concerning the claim process for Safe Travels USA Comprehensive, administered by Trawick International: Visitor Insurance Claim Process |
| Q7: How much does Safe Travels USA Comprehensive cost? The cost of Safe Travels USA Comprehensive varies based on several qualifying criteria, such as the traveler's age, duration or length of trip, selected coverage benefit limits, and the selection of additional riders. Typically, it can cost about $4 a day for a person 50 years of age, when selecting coverage area or destination of travel as the USA. |
| Q8: When I buy Safe Travels USA Comprehensive, do I need to make the full payment at once or do I have the option of paying it on a monthly basis? Based on the desired coverage length you have selected, you have to make the full payment at the initial purchase. Since Safe Travels USA Comprehensive is extendable you can purchase for a shorter duration and then extend the policy as required. The policy cannot be extended once it has expired. |
| Q9: How do I use Safe Travels USA Comprehensive? Please refer to the following article about the policy usage for Safe Travels USA Comprehensive: How to use Visitor Insurance? |
| Q10: Why are there state restrictions for Safe Travels USA Comprehensive and will it impact me if I visit one of those states? Each insurance company may have their own state-specific regulations on where plans can be sold. These state restrictions only impact residents from those specific states from purchasing these plans. However, if you are traveling to the United States, you will be covered in all 50 states during your active policy period. |
| Q11: Can I extend Safe Travels USA Comprehensive if I plan to stay longer? Yes, if you buy Safe Travels USA Comprehensive initially for more than 5 days, you can extend the policy. You would need to extend the plan before the policy expires. |
| Q12: Can I cancel Safe Travels USA Comprehensive, if I plan to go back earlier? Yes, you can cancel and get a refund for the Safe Travels USA Comprehensive Plan, if you need to go back earlier than planned. The following rules apply: A written request is required for cancellation. If you cancel the policy before the start date, you would get the full refund back. After the policy start date, you can get the refund, only if you do not need to visit the doctor/provider while the policy is in force. You can get the unused full month refund back $50 cancellation fee applies after the start date. If there is any claim on file, you would not get any refund back. |
| Q13: Can I cancel only one person from Safe Travels USA Comprehensive? You cannot remove one person from Safe Travels USA Comprehensive if other travelers are included. We recommend letting the current policy lapse with all travelers or canceling and repurchasing for the remaining travelers as per the policy terms. |
| Q14: What information do I need to buy Safe Travels USA Comprehensive? To buy Safe Travels USA Comprehensive, you will need names, coverage duration, date(s) of birth, home country address, and a valid credit card. |
| Q15: When will I receive my ID card for Safe Travels USA Comprehensive? You can print out your ID card from your confirmation e-mail for Safe Travels USA Comprehensive, and it will be used as proof of insurance. Nothing is sent to the mailing address in the home country. |
| Q16: If I am traveling to multiple countries, will I be covered by Safe Travels USA Comprehensive? Safe Travels USA Comprehensive provides coverage to non-US citizens who reside outside the USA and are traveling outside of Their Home Country to visit solely the United States, or to visit a combination of the United States and other countries Worldwide. The Insured must arrive in the USA before traveling to other countries. Coverage in countries outside the USA and your Home Country is available for up to 30 days during your Period of Insurance. |
| Q17: Does Safe Travels USA Comprehensive cover coronavirus? Safe Travels USA Comprehensive can cover for COVID-19 and will be treated the same as any other eligible medical condition so long as the virus is contracted after the policy effective date and you have departed from the country of residence. Preventative care related to COVID-19, like vaccines/boosters is not covered under the policy. Safe Travels USA Comprehensive will only cover for COVID-19 testing if the policyholder is experiencing symptoms and the test is ordered by an attending physician for diagnostic purposes. COVID-19 tests to meet travel requirements will not be covered. |
| Q18: Is there a waiting period for coverage to begin on my Safe Travels USA Comprehensive plan? Coverage for Safe Travels USA Comprehensive will begin on the date selected and once the policyholder has left their home country. The policy will only cover for conditions that occur after the policy effective date. |
| Q19: I'm traveling to multiple countries and inputted all the destinations during the quoting process. Why does my Safe Travels USA Comprehensive policy documents only list one destination country? Only the primary destination in the Safe Travels USA Comprehensive application will be listed on the policy documents, but rest assured that all other eligible inputted countries will be covered during the active policy period. |
| Q20: When does my coverage start and end on my Safe Travels USA Comprehensive plan? Coverage for the Safe Travels USA Comprehensive plan will begin on the date of departure (12:01am CST) and once the traveler has left their home country. Coverage areas are anywhere outside one's home country as long as the policy is active. The coverage will end immediately once the traveler has entered back into their home country and at 12:01am CST the day after the last date of coverage. |
| Q21: Will my Safe Travels USA Comprehensive plan be extended /renewed automatically? No, your Safe Travels USA Comprehensive plan won't be extended or renewed automatically. You have to sign into your account online and activate the extension or renewal yourself. Not all plans are extendable or renewable, so be sure to review your policy terms and conditions for eligibility. |
| Q22: Does the Safe Travels USA Comprehensive plan provide quarantine coverage? The Safe Travels USA Comprehensive plan does not offer any coverage for quarantine. |
| Q23: I am on a student visa, am I eligible to purchase Safe Travels USA Comprehensive as a short term health option during my participation in school or educational program? If your school or educational program does not any have specific health insurance requirements to meet, Safe Travels USA Comprehensive can offer short-term health insurance coverage while you are abroad. It is important to confirm with the school or educational program to ensure that any short-term health insurance plan will be accepted by them. |
| Q24: Why does it take 3-5 business days to make a policy correction for Safe Travels USA Comprehensive? The insurance provider for Safe Travels USA Comprehensive recommends that you submit any correction requests in writing as your policy is a legally enforceable document. Following receipt of the correction, we send the request to the insurance provider; normally, the updates require 3-5 business days. They are processed in the order that they are received. We advise double-checking the information on the application before completing the purchase to prevent any errors and corrections. |
| Q25: Are adventure sports covered in the Safe Travels USA Comprehensive plan? Adventure or extreme sports like skiing, sky diving, mountain biking, rafting, etc are not covered in the Safe Travels USA Comprehensive Plan. Safe Travels USA Comprehensive plan does offer a Sports Activity Coverage optional benefit that covers while performing, practicing, or participating in certain sports. |
| Q26: What is the Sports Activity Coverage rider for Safe Travels USA Comprehensive? The Sports Activity rider for Safe Travels USA Comprehensive covers participation in sports such as archery, tennis, swimming, cross-country, track, volleyball, golf, ballet, baseball, basketball, cheerleading, equestrian, fencing, gymnastics, polo, rowing, soccer, and softball.
Please note: Coverage excludes collision sports, extreme sports, and any sport not explicitly listed above. Professional and semi-professional sports are never covered. |
| Q27: What is the AD&D Upgrade rider for Safe Travels USA Comprehensive and what does it cover? The optional AD&D Upgrade rider for Safe Travels USA Comprehensive allows you the flexibility to increase your AD&D coverage limits if you choose. This can be purchased with an additional premium at the time of purchase.
Option #1: $50,000 Option #2: $100,000 Option #3: $250,000 Option #4: $500,000 |
| Q28: What is the Return to Home Country Coverage rider for Safe Travels USA Comprehensive and what does it cover? The optional return to home country coverage benefit for Safe Travels USA Comprehensive can cover you for incidental trips back to your home country. The insured must return to the destination country in order for the policy to remain active. This can be purchased with an additional premium at the time of purchase. |
| Q29: Can I purchase Safe Travels USA Comprehensive after I arrive at my destination? Yes, you may purchase Safe Travels USA Comprehensive even after the traveler has entered their destination country. The policy must be purchased within 364 days of your arrival. Eligible benefits and coverage will begin after the policy's effective start date. |
| Q30: Why is my Safe Travels USA Comprehensive premium $20 when the daily rate calculated is less? To purchase a Safe Travels USA Comprehensive policy, the minimum premium must be at least $20. If your total premium for the duration of coverage is $7, you will be charged $20 to meet the requirement. If you have further questions regarding the $20 premium minimum, please feel free to contact our licensed insurance specialist at [email protected]. |
| Q31: My credit card expired how do I receive my refund for Safe Travels USA Comprehensive? If your original payment method is invalid, please call the Safe Travels USA Comprehensive plan administrator directly at 888-301-9289 to update/edit your refund method and preferred credit card details over the phone. |
| Q32: Where can I find answers to other questions I have? Learn more from informative articles at Visitor Insurance Information section. |