| Q1: Am I eligible for the Travel Medical Basic - USA plan? The Travel Medical Basic - USA plan is available for: Any non-US resident visiting the USA. The plan is available for a minimum of 5 days and a maximum of 364 days. It is not available for US Green Card Holders or long term visa holders, who stay in the USA permanently, and pay taxes in the USA. |
| Q2: Are pre-existing conditions covered by the Travel Medical Basic - USA plan? Pre-existing conditions are not covered by the Travel Medical Basic - USA plan. However, the Travel Medical Basic - USA plan covers for an acute onset of pre-existing conditions. For people up to age 69 the plan covers up to $25,000 for an acute onset of pre-existing conditions. For people aged 70 to 79, the plan covers up to $2,500 for an acute onset of pre-existing conditions. It is up to the attending physician to determine if a particular medical situation is related to a pre-existing condition or not, and also if it would be considered as an acute onset or not. Please check the Description of Coverage for more information about what is considered as acute onset of pre-existing condition. |
| Q3: What is an acute onset of pre-existing condition as defined by Travel Medical Basic - USA? An acute onset is a sudden unexpected outbreak or recurrence of a Pre-existing Condition which occurs spontaneously and without advance warning either in the form of Physician recommendations or symptoms, is of short duration. It has to be an acute medical condition that requires immediate medical attention. More conditions and restrictions apply. Please check the Travel Medical Basic - USA Description of Coverage to understand what is covered under acute onset of pre-existing condition. |
| Q4: Which doctor or hospital can I go to with Travel Medical Basic - USA? You can go to any doctor or hospital of your choice. If you would like, you can choose to go in the PPO network for Travel Medical Basic - USA, which is the United Health Care PPO Network. You can search for doctors or hospitals in this Provider Directory. |
| Q5: Does Travel Medical Basic - USA cover outside the US? Yes, Travel Medical Basic-USA provides worldwide coverage outside of the insured's home country and restricted countries. |
| Q6: How do I file a claim with Travel Medical Basic - USA? Please refer to the following article concerning the claim process for Travel Medical Basic - USA: Visitor Insurance Claim Process |
| Q7: How much does Travel Medical Basic - USA cost? The cost of Travel Medical Basic - USA varies based on several qualifying criteria, such as the traveler's age, duration or length of trip, selected coverage benefit limits, and the selection of additional riders. Typically, it can cost about $4 a day for a person 50 years of age, when selecting coverage area or destination of travel as the USA. |
| Q8: How do I use Travel Medical Basic - USA? Please refer to the following article about the Travel Medical Basic - USA policy usage: How to use Visitor Insurance? |
| Q9: Can I extend Travel Medical Basic - USA, if I plan to stay longer? Yes, if you buy Travel Medical Basic - USA initially for more than 5 days, you can extend the policy. You would need to extend the policy before the policy expires. There would be an extra $5 extension charge. The policy can be extended for up to a maximum of 364 days. |
| Q10: Can I cancel Travel Medical Basic - USA if I plan to go back earlier? Yes, you can cancel and get a refund for the Travel Medical Basic - USA plan if you need to go back earlier than plan. The following rules apply: 1) You can get refund back, only if you do not need to visit the doctor/provider while the policy is in force. 2) You can get a pro-rated refund for the remaining days left on the policy. 3) $35 cancellation fee applies. 4) If there is any claim on file, you would not get any refund back. 5) Written request is required for any cancellation. |
| Q11: Can I cancel only one person from the Travel Medical Basic - USA policy? You cannot remove one person from the Travel Medical Basic - USA policy if other travelers are included. We recommend letting the current policy lapse with all travelers or canceling and repurchasing for the remaining travelers as per the policy terms. |
| Q12: What information do I need to buy Travel Medical Basic - USA? To purchase Travel Medical Basic - USA, you will need full name(s), coverage dates, date(s) of birth, home country address, and a valid credit card. |
| Q13: When will I receive my ID card for Travel Medical Basic - USA? You can print out your ID card from your Travel Medical Basic - USA confirmation e-mail as proof of insurance. |
| Q14: If I travel to multiple countries with Travel Medical Basic - USA, will I be covered? Coverage will be provided in all eligible countries, except your Home Country and any restricted countries listed in the Travel Medical Basic - USA policy. Coverage is valid only within the policy dates. Note: If any part of your trip includes the United States, please select it as your destination country. |
| Q15: Does Travel Medical Basic - USA cover coronavirus? Travel Medical Basic - USA can cover for COVID-19 and will be treated the same as any other eligible medical condition so long as the virus is contracted after the policy effective date and you have departed from the country of residence. The Travel Medical Basic - USA plan does not cover for the COVID-19 vaccine/booster. Travel Medical Basic - USA will only cover for COVID-19 testing if the policyholder is experiencing symptoms and the test is ordered by an attending physician for diagnostic purposes. COVID-19 tests to meet travel requirements will not be covered.
For more in-depth information regarding the impact of the coronavirus on travel insurance, please go to our information hub. |
| Q16: When purchasing Travel Medical Basic - USA, can I pay monthly or do I need to make the full payment upfront? Based on the desired coverage length you have selected, you have to make the full payment at the initial purchase. Since Travel Medical Basic - USA is extendable, you can extend it anytime you would like to before the policy expires. There is an extendable fee of $5 associated with the extension. |
| Q17: Is there a waiting period for coverage to begin on my Travel Medical Basic - USA plan? Travel Medical Basic - USA coverage begins on the selected date once the policyholder leaves their home country and only covers conditions occurring after this date. |
| Q18: Why do my Travel Medical Basic - USA policy documents only list one destination country? Only the primary destination will be listed on the Travel Medical Basic - USA policy documents, but all eligible countries will still be covered during the policy period. |
| Q19: When does my coverage start and end on my Travel Medical Basic - USA plan? The Travel Medical Basic - USA plan starts coverage on the selected start date (12:00 am EST) and once the traveler leaves their home country. Coverage applies worldwide outside the home country as long as the policy is active. Coverage ends immediately upon re-entry into the home country and at 11:59 pm EST on the last coverage date. |
| Q20: Will my Travel Medical Basic - USA plan be extended /renewed automatically? No, your Travel Medical Basic - USA plan won't extend or renew automatically. You will need to sign into your account online and manually activate the extension or renewal before the policy expires. Not all plans are extendable or renewable, so be sure to review your policy terms and conditions for eligibility. |
| Q21: Does the Travel Medical Basic - USA plan provide quarantine coverage? The Travel Medical Basic - USA plan does not offer any coverage for quarantine. |
| Q22: I am on a student visa, am I eligible to purchase Travel Medical Basic - USA as a short term health option during my participation in school or educational program? If your school or educational program does not have specific health insurance requirements to meet, Travel Medical Basic - USA can offer short-term health insurance coverage while you are abroad. It is important to confirm with the school or educational program to ensure that any short-term health insurance plan will be accepted by them. |
| Q23: Can I purchase Travel Medical Basic - USA after I arrive at my destination? Yes, you may purchase Travel Medical Basic - USA even after the traveler has entered their destination country. Eligible benefits and coverage will begin after the policy's effective start date. |
| Q24: Why do corrections to Travel Medical Basic - USA take 3-5 business days and can't be a quick fix? The insurance provider for Travel Medical Basic - USA recommends submitting correction requests in writing, as your policy is a legally enforceable document. Once received, we forward the request to the provider, who will process requests in the order they are received. It typically take 3-5 business days, for the correction to be completed. To avoid errors and corrections, please double-check your application before purchasing. |
| Q25: What is the Incidental Home Country Coverage included with Travel Medical Basic - USA? During the Travel Medical Basic - USA policy period, if you need to briefly return to your home country and then resume your trip, this plan covers these short trips. The maximum duration for incidental trips home is 30 days, provided they are not for medical purposes. However, this coverage does not apply to the final trip back to your home country. |
| Q26: What is the optional Adventure Activities Coverage offered with Travel Medical Basic - USA? The optional Adventure Activities rider, offered with Travel Medical Basic - USA, would cover for the following sports and activities: Bungee jumping; caving; hang gliding; jet skiing; kayaking; motorcycle, motor scooter or electric scooter riding whether as a passenger or a driver; Parachuting; paragliding; parasailing; scuba diving only to a depth of thirty (30) meters with a breathing apparatus provided that You are SSI, PADI or NAUI certified; snowmobiling; spelunking; surfing waves up to two (2) feet high; wakeboard riding; water skiing; windsurfing; or zip lining. The policyholder must purchase this optional coverage if they wish to be covered while riding a motorcycle, motor scooter, electric scooter or similar transportation when such transportation is an established and accepted routine means of public transportation for hire in the specific geographic area located in the Host Country. |
| Q27: My credit card expired how do I receive my refund for Travel Medical Basic - USA? If your original payment method for Travel Medical Basic - USA is invalid, refunds will require a wire or ACH transfer. Please provide the account holder's full address, account type (checking/savings), and complete bank information for processing. |
| Q28: Where can I find answers to other questions I have? Learn more from informative articles at Visitor Insurance Information section. |