| Q1: How do I file a claim? Please refer to the following article concerning the claim process: Visitor Insurance Claim Process |
| Q2: Am I eligible for the Student Health Advantage Platinum program? You must meet the following criteria to be eligible for Student Health Advantage program: The individual applicant or group member must be a full-time student or scholar at a college, university, or educational institution. The individual applicant or group member must reside outside his/her home country for the purpose of pursuing international, educational activities. Must not have obtained residency status in the host country. Dependents have to be legal dependents, traveling with individual applicants or group members and traveling outside their home country Family members do not constitute a group. |
| Q3: Does this plan cover any pre-existing conditions? Yes, after 6 months of continuous coverage. For more details & exclusions regarding the pre-existing conditions, please check the plan brochure. |
| Q4: Which doctor or hospital can I go to? Within USA, the network provider for this plan is UnitedHealthcare Network. Or you can go to any doctor of your choice. |
| Q5: How do I use this insurance? Please refer to the following article about the policy usage: How to Use Your Visitor Insurance |
| Q6: Why are there state restrictions and will it impact me if I visit one of those states? Each insurance company may have their own state-specific regulations on where plans can be sold. These state restrictions only impact residents from those specific states from purchasing these plans. However, if you are traveling to the United States, you will be covered in all 50 states during your active policy period. |
| Q7: Can I extend the Student Health Advantage Platinum plan? If you purchase the plan for a minimum of 5 days, coverage may be extended for a total of up to 12 months from the initial effective date. Provided there is no break in coverage, the plan may be extended up to 5 years. |
| Q8: Can I cancel the Student Health Advantage Platinum plan? A full refund is available if you request for cancellation before the start date. After the start date, a refund for the unused days is available if no claims have been made. A $50 Cancellation fee is applicable. |
| Q9: Can I cancel only one person from the policy? You cannot remove one person from the policy if other travelers are included. We recommend letting the current policy lapse with all travelers or canceling and repurchasing for the remaining travelers as per the policy terms. |
| Q10: What information do I need to purchase this insurance? You will need names, coverage duration, date(s) of birth, home country address, and a valid credit card. |
| Q11: When will I receive my ID card? The printout of the online confirmation /virtual ID card is the proof of insurance and can be used when you visit the doctor or hospital. While filling out the online application, if you select online fulfillment, you will not receive anything in snail mail, but in your email. If you select the snail mail option then you won't receive your ID card in email but to your mailing address within 5-10 business days. |
| Q12: Does Student Health Advantage-Platinum cover coronavirus? Student Health Advantage-Platinum can cover for COVID-19 and will be treated the same as any other eligible medical condition so long as the virus is contracted after the policy effective date and you have departed from the country of residence. For more in-depth information regarding the impact of the coronavirus on travel insurance, please go to our information hub. |
| Q13: Is there a waiting period for coverage to begin on my travel medical plan? Coverage will begin on the date selected and once the policyholder has left their home country. The policy will cover for new conditions that occur after the policy effective date. For pre-existing condition coverage, there may be a specified waiting period before coverage is provided. Please review the policy documents for any limits or exclusions. |
| Q14: When does my coverage start and end on my travel medical insurance plan? Coverage on a travel medical insurance plan will begin on the date of departure and once the traveler has left their home country. Coverage areas are anywhere outside ones' home country as long as the policy is active. The coverage will end immediately once the traveler has entered back into their home country. |
| Q15: Will my Student Health Advantage-Platinum plan be extended/renewed automatically? No, your Student Health Advantage-Platinum plan won't be extended or renewed automatically. You have to sign into your account online and activate the extension or renewal yourself. Not all plans are extendable or renewable, so be sure to review your policy terms and conditions for eligibility. |
| Q16: Does the Student Health Advantage-Platinum plan cover for the coronavirus vaccine/boosters? The Student Health Advantage-Platinum plan does not cover for the COVID-19 vaccine/booster, but will cover COVID-19 treatment and services the same as any other eligible condition if contracted after the policy effective date. Preventative care related to COVID-19, like vaccines/boosters is not covered under the policy. Please sign in to your account to view your plan specific documents for any limits or exclusions. |
| Q17: Does the Student Health Advantage-Platinum plan cover for coronavirus testing? Student Health Advantage-Platinum will only cover for COVID-19 testing if the policyholder is experiencing symptoms and the test is ordered by an attending physician for diagnostic purposes. COVID-19 tests to meet travel requirements will not be covered. |
| Q18: Does the Student Health Advantage-Platinum plan provide quarantine coverage? The Student Health Advantage-Platinum plan does not offer any coverage for quarantine. |
| Q19: Are a student's dependents eligible for coverage? This plan provides coverage for the participants spouse and unmarried dependent children traveling with them. |
| Q20: Does Student Health Advantage platinum program cover pregnancy? Yes, this plan covers pregnancy up to $5,000. The benefit includes newborn routine care during the first 31 days of life. |
| Q21: Why do corrections take 3-5 business days and can't be a quick fix? The insurance provider recommends that you submit any correction requests in writing as your policy is a legally enforceable document. Following receipt of the correction, we send the request to the insurance provider; normally, the updates require 3-5 business days. They are processed in the order that they are received. We advise double-checking the information on the application before completing the purchase to prevent any errors and corrections. |
| Q22: What is the Adventure Sports Rider and what does it cover? The Adventure Sports Rider is available for those up to the age of 65. The following activities are covered to the lifetime maximum amounts listed below as long as they are engaged solely for leisure, recreation, or entertainment purposes: abseiling, BMX, bobsledding, bungee jumping, canyoning, caving, hang gliding, heli-skiing, high diving, hot air ballooning, inline skating, jet skiing, jungle zip lining, kayaking, mountain biking, parachuting, paragliding, parascending, piloting a non-commercial aircraft, rappelling, rock climbing or mountaineering (ropes and guides to 4500m from ground level), scuba diving (to 50m), skydiving, snorkeling, snow boarding, snowmobiling, snow skiing, spelunking, surfing, trekking, whitewater rafting (to Class V), and wildlife safaris, and windsurfing. All such activities must be carried out in strict accordance with the rules, regulations and guidelines of the applicable Governing Body or Authority of each such activity. Certain sports activities are never covered, regardless of whether or not you purchase the Adventure Sports Rider. Please see exclusion 8 in the exclusions page. Please note this is only a summary of Adventure Sports and exclusions. For additional information, please refer to the Certificate of Insurance. | Age | Lifetime Maximum | 0-49 | $50,000 | 50-59 | $30,000 | 60-64 | $15,000 | |
| Q23: What is the Mobile Device Protection Rider? The Mobile Device Protection rider is an optional coverage that can cover the insured's cellular phone in case of damages during travel. The optional rider can either provide coverage for repair costs or some coverage for replacing the cellular phone. |
| Q24: Can I purchase the policy after I arrive at my destination? Yes, you may purchase the policy even after the traveler has entered their destination country. Eligible benefits and coverage will begin after the policy’s effective start date. |
| Q25: Where can I find answers to other questions I have? Learn more from informative articles at Visitor Insurance Information section. |
| Q26: Does Student Health Advantage-Platinum cover Monkeypox? Student Health Advantage-Platinum can cover Monkeypox and will treat it the same as any other eligible medical condition so long as the virus is contracted after the policy effective date and you have departed your home country. For more information regarding Monkeypox and travel insurance, review the blog about Monkeypox. |
| Q27: Does Student Health Advantage-Platinum cover for the Monkeypox vaccine? The Student Health Advantage-Platinum plan does not cover for the Monkeypox vaccine, but will cover Monkeypox treatment and services the same as any other eligible condition if the virus was contracted after the policy effective date. Preventative care related to Monkeypox is not covered under the policy. Please sign in to your account to view your plan specific documents for any limits or exclusions. |
| Q28: My credit card expired how do I receive my refund? If your original payment method is invalid, refunds require a wire/ACH transfer. Please provide complete account holder details, including full address, account type (checking/savings), bank information, and complete addresses for processing. |